Terms of Service

Effective Date: 19/04/2025

Welcome to GLO Gelato! These Terms of Service govern your use of our website located at https://glogelato.co/ ("Site"). By accessing or using our Site, you agree to comply with these terms. If you do not agree, please do not use the Site.

1. Use of the Website

You agree to use this Site for lawful purposes only. You must not:

You’re permitted to use our Site for your own personal and non-commercial use. GLO Gelato expressly owns the copyright and other intellectual property rights published on our Site. These works are protected by copyright laws and all rights are reserved.

Our Site may not be used, reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without the express written permission of GLO Gelato.

2. Product Information

We do our best to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors and to update product information at any time without notice.

3. Orders and Payments

All orders are subject to availability and confirmation of payment. Prices include GST (where applicable) and are listed in Australian dollars (AUD). We reserve the right to refuse or cancel an order at our discretion.

4. Shipping and Returns

Please refer to our Shipping Policy and Returns & Refunds Policy for full details on delivery, returns, and your rights under the Australian Consumer Law.

5. Intellectual Property

All content on this Site, including images, logos, and text, is the property of GLO Gelato and may not be used without our express written consent.

6. Privacy

We are committed to protecting your privacy. Please read our Privacy Policy to understand how we collect, use, and store your personal information.

7. Limitation of Liability

To the extent permitted by law, GLO Gelato is not liable for any indirect, incidental, or consequential damages resulting from your use of the Site.

8. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Site after any changes indicates your acceptance of the new terms.

9. Contact Us

If you have any questions about these Terms, please contact us at:
Email: ciao@glogelato.co

Address: 131 Lygon St, Carlton VIC 3053

Return and Refund Policy

At GLO Gelato, we’re committed to providing high-quality gelato and great customer experiences. We comply fully with the Australian Consumer Law (ACL), which guarantees your rights when purchasing goods and services from us.

Change of Mind
As our gelato is a perishable food product, we are unable to offer returns or refunds for change of mind. We recommend choosing flavours carefully, and our staff are always happy to offer tasting samples (where available) to help you decide.

Faulty or Unsafe Products
Under Australian Consumer Law, you are entitled to a replacement or refund if a product you purchase:

Is faulty or damaged

Is unsafe

Is significantly different from its description or sample

Doesn’t do what we said it would or what you asked for

If this occurs, please notify us as soon as possible and retain your proof of purchase (e.g. receipt or bank transaction).

We may offer:

A replacement of the same or similar product

A refund to the original payment method

Another suitable remedy depending on the circumstances

Allergies & Dietary Requirements
We do our best to provide accurate information about ingredients, including allergens. However, as all our products are made in an environment that handles nuts, dairy, gluten, and other allergens, we cannot guarantee products are completely free from cross-contamination. Refunds are not issued in cases where allergens are consumed against advice or warnings provided.

How to Request a Refund or Replacement
Please contact our team in-store or by email at ciao@glogelato.co within a reasonable time of your purchase. Where possible, provide:

A description of the issue

A photo (if applicable)

Proof of purchase (receipt or transaction)

Your Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.

Shipping Policy
At GLO Gelato, we take great care to ensure your gelato arrives in perfect condition. Please read our shipping policy below.

Shipping Availability
We currently deliver within select areas of Melbourne. Shipping availability may vary depending on your location and the nature of the products ordered.

Product Handling & Packaging
GLO Gelato is delivered frozen and packed using insulated packaging to maintain quality. It is your responsibility to be available to receive the delivery or provide a safe place for it to be left.

Missed Deliveries
If no one is available to receive the delivery and no safe drop-off instructions are provided, your order may be returned, and a re-delivery fee may apply.

Returns & Refunds
Due to the perishable nature of our products, we cannot accept returns for change of mind. However, in line with Australian Consumer Law, you are entitled to a refund or replacement if your order:

Arrives damaged or spoiled,

Is incorrect or incomplete, or

Fails to meet the acceptable quality standard.

If there is an issue with your order, please contact us within 24 hours of delivery at ciao@glogelato.co with your order number and a description (including photo evidence, if possible).

Contact
For any questions or concerns, please contact our customer support team at ciao@glogelato.co